Terms of Service

Cadence is a CRM built for coaches: pipeline, follow-ups, tasks, lead intake, automations, and weekly reviews. By creating or using an account you agree to these terms. You can create a workspace yourself on the Free plan; white-label and enterprise arrangements are made by agreement and may carry their own commercial terms that take precedence over the plan terms below.

You must be at least 18 and using the service for your business. Keep your sign-in credentials to yourself and tell us immediately if you believe your account is compromised. You're responsible for activity under your account and for the accuracy of what you put into it.

Plans differ in limits and features, as described on the pricing page. Limits apply to creating new things: if you change to a smaller plan (or a paid plan ends), everything you already built stays in your workspace and becomes fully usable again the moment you upgrade; nothing is deleted for being over a limit, and CSV export works on every plan, always.

The Free plan is free. Paid plan prices are shown on the pricing page and may change; a price change will never affect an active paid subscription without notice before your next renewal. While paid checkout is rolling out, paid features may be temporarily unavailable to purchase. Pages that advertise them say so.

Everything you enter (leads, notes, pipelines, templates) is your data. You grant us only the license needed to store, process, and display it to operate the service. You can export it as CSV anytime, and our Privacy Policy governs how we handle it (short version: run the service, nothing else).

Use the service for your coaching business, lawfully. In particular: only add and message people in ways the law and the platforms you use allow (consent and anti-spam rules apply to you); don't upload data you have no right to hold; don't probe, overload, or attempt to break the service or other workspaces' isolation. We can suspend accounts that put other customers or the service at risk, and we'll tell you if we do.

Google Calendar and Calendly connections are optional, governed by those providers' own terms, and can be disconnected in Settings at any time. Disconnecting deletes the stored credentials.

We work to keep the service fast and available, and your data safe, including a 30-day trash for anything deleted and platform-level backups. The service evolves; features may be added or improved over time. It is provided "as is", without warranties of uninterrupted or error-free operation.

You can stop using the service and request full deletion of your workspace at any time (see the Privacy Policy). If either of us terminates your agreement, you'll have a 30-day window to export your data before it's permanently erased.

To the maximum extent the law allows, neither side is liable to the other for indirect or consequential damages, and our total liability under these terms is capped at the fees you paid for the service in the twelve months before the claim. Nothing here limits liability that can't legally be limited.

These terms and any disputes under them are governed by the laws of the service provider's place of establishment. Questions first, always: chrismatthews.mktg@gmail.com.